Frequently Asked Retail Questions

SWISH FAQs
How much does it cost? Our prices vary depending on what you would like to print. Prices start from £14.00 for one adult t shirt. When you know exactly what you would like, please ask a member of staff for an exact price .Online ,the price is explained underneath the product description. You can see it being calculated as you create your t-shirt.

How do I pay? We can accept payment over the phone with a credit/debit card, instore with cash or card. When ordering online payment is taken via Paypal. Most credit/debit cards taken.

How long does it take? All single orders received instore by 11.00am will be ready the following day, any received after this will be printed A.S.A.P. We aim to have any online orders sent within 2 working days of being received.

Do you deliver? Yes. Any order for the UK is sent recorded delivery by Royal Mail. 4+ items will be sent by courier, for next day delivery. There is a small charge to post to Europe. Elsewhere please ask for a quote. Online orders can be collected instore.

Do you have a minimum order? No. We will happily print one off’s for any occasion.

Do you do discount for multiple orders? Yes. There are retail discounts for 2,3 and 4+. If you want to place a larger order, the easiest option is to email us your artwork and what you require it printed on, we can then supply you an accurate quote. We price match when comparable.

PRODUCT FAQs
American Apparel - Deluxe T Shirt The softest, smoothest, best-looking t- shirt available anywhere. A slim, modern fit and very comfortable.

Fruit of the Loom Value T Shirt A casual, looser fit. The ladies is a little shorter in the body than the other stock lines.

Gildan Soft-Style Premium T Shirt Made from 100% ringspun cotton, giving a soft finish. A good price alternative to the Deluxe.

AWD Hoodies Double fabric hood with self coloured cords. Kangaroo pouch pocket with small hidden opening for earphone cord feed. Made from 80% cotton and 20% polyester.

Larkwood Baby T Shirt Twin needle stitching, 100% cotton single jersey.

Do you offer other printable garments? For multiple orders (11+ items) we can order from a large range of different garments. There is a link on our website for our full catalogue of printable lines.

What sizes do you offer? There are different size ratios available for different styles. Please ask a member of staff or full size information is available on the Garment Sizing link

Digital Printing? Wash inside out at 30 degrees, iron inside out. Do not bleach or tumble dry.

Textile Vinyl? Wash inside out at 40 degrees, iron inside out. Tumble dry on a low heat and do not bleach.

Heat Seal Transfers? Wash inside out at 40 degrees, iron inside out. Do not bleach or tumble dry.

Can I supply my own garment? If you are looking to get a full colour print the t shirts have to be at least 80% cotton and have a flat printable surface i.e. no ribbed t shirts or breatheable fabrics (unless for large order of over 100 pieces). If you are looking to just add text or a flat colour image then we can print these onto any fabric that can be ironed at a high temperature. We would prefer to see the garments and artwork first when possible.

Can you print onto anything? We can print onto ceramic mugs. We do not print hats.

Do you do embroidery? Unfortunately we do not offer an embroidery service.

Do the t shirts shrink? All our t shirts are pre-shrunk, so any shrinkage will be minimal as per industry standards.

How durable are they? Our t shirts are bought from brands who have a reputation for high quality garments. Textile Vinyl prints are durable for 1 to 2 years, while our Digital Printing is guaranteed for 25 washes. Different printing techniques require different washing instructions.

Can I see a sample? You can see a digital proof of how the t shirt will look via our Online Designer, or if you pop into our store we have various print examples you can see. We may be able to supply a print sample dependent on your requirement. This would be charged for and the price would come off your final payment.

PRINTING FAQs - What is the difference between DTG, Textile Vinyl, and Sublimation Printing?
Direct To Garment DTG This method is good for single to medium sized multiple orders when a full colour image is being printed. Your image is printed directly on to the fabric. Please note DTG is only suitable for garments of at least 80% cotton. White garments are cheaper to print on than colour garments with this method.

Textile Vinyl Suitable for printing 1 or 2 colours and is again great for small to medium sized orders. It has a soft look and feel, it is printable on multiple fabrics - strong colour contrast is a feature, as well as durability. There is a wide range of finishes, including glitter, fluorescent, sparkle and flock.

Dye Sublimation This method is best for reproducing vibrant and colourful photographs on to a t- shirt. Sublimation t shirts are 100% polyester and only available in colour white. This method is suitable for single to medium sized orders.

To help you find the right information on the printing method is best suited to your individual order, please click here for a specially prepared, detailed PDF document which we hope will explain any questions you have about finding the right print method for your unique requirements.

ARTWORK FAQs
Will the colour look the same as it does on screen? Unfortunately there will always be a slight difference in the colour of the print to the colour you see on screen. This is mainly due to the fact that computer screens tend to have a back lighting that increases the brightness of each colour. To get a closer likeness we recommend using CMYK colour mode. If you can only give us RGB images we can convert them for you. This conversion is necessary and may sometimes lead to a very slight ‘dimming’ of colour.

Can you print in full colour? Our Digital Printing and Sublimation Printing allows us to print full CMYK colour.

What resolution should my images be? We can print images at 150 dpi but would recommend that you supply your artwork at 300 dpi to get the best results. The quality of the print you receive depends on the quality of artwork we receive. Don’t worry – we’ll contact you first if the quality of your artwork may result in a print which may disappoint.

How big can you print? With our Digital Printing the biggest that can be printed is 28cm wide by 42cm high. Textile Vinyl can be printed at 45cm wide by over a meter high.

What format should I supply images in? The best format to supply your images in is Vector format, as these are scalable without losing detail. You can also supply Photoshop, Illustrator, PDF, JPEG, PNG and TIFF files. For online, upload your artwork as a JPEG, PNG or TIFF file.

Can you take images from phones? Email the image from your phone or bring in a cable to connect to our computer.

Can you print images from the internet? As long as they are of a good enough quality then yes. Unfortunately most images online are at a very small resolution to help websites run smoother. Most web images are 72 dpi, we need images to be a minimum of 150 dpi but preferably 300 dpi.

>What is you policy on copyrighted images? Any copyright or trademark infringement resulting from the reproduction of the design supplied/requested will be the full responsibility of the customer.

Can my design be scanned, then printed? We can scan artwork but it is always better to supply digital artwork when possible. When scanning artwork the scanner picks up on any imperfections in the artwork, which will be printed.

Can you design a logo for me? We can do certain amounts of artwork for you, depending on what you require. Creating text based artwork is not a problem and we are happy to edit images you supply, but we are not authorised to spend more than 15 minutes on setting up any single t shirt order.